Refund policy

RETURN & REFUND POLICY

We want you to love your Freeborn Jewellery purchase. If you are not completely satisfied, we accept returns within 10 days of delivery.

To be eligible for a return:

• Items must be unused, unworn, and in their original packaging
• Items must be returned in the same condition as received

Exclusions — we do not accept returns on:

• Engraved or personalised items
• Items that have been worn

Return process: Contact us at freebornjewellery@gmail.com within 10 days of receiving your order to request a return authorisation. Return shipping costs are the responsibility of the customer. We recommend using a tracked service as we cannot be responsible for items lost in transit.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.